Job Opportunities

Social Services Case Manager

Job Description

Dallas, TX (currently hybrid)

Note: HRI’s current policy is that each staff member must be in the office at least two days a week. Some positions require more time in the office than others, and employees will be expected to be in the office as much as necessary to effectively perform their job duties.

Position Summary

HRI’s Social Service department seeks a passionate human rights advocate to join our team as the Crime Victims Program Case Manager. The Case Manager will provide trauma-informed social services through case management, crisis intervention, and advocacy on behalf of our Crime Victims clients. This position reports to the Social Services Director.

Social Services utilizes a trauma-informed approach to help individuals and families rebuild their lives as they recover from violence and abuse. The Case Manager will display competency and sensitivity in working alongside low socioeconomic and limited English proficient clients and in providing trauma-informed services.

About HRI

For the past 20 years, HRI has provided legal and critical social services for courageous and resilient immigrant survivors of human rights abuses from all over the world. HRI has a budget of approximately $1.708M, funded primarily through private-sector giving. We use the Consultation and Proximity (CAP) and MOCHA models for individual and programmatic decision-making. We conduct much of our organizational decision-making through staff-led committee recommendations and consensus processes, which often include thinking periods, opportunity for written comment, anonymous polling, and facilitated discussion. HRI is in the midst of an organizational transformation and growth process, which began in 2021 with an all-staff participatory budgeting process and staff-led development of a transparent, equitable compensation structure, and continues as we conduct a strategic planning process and internally-focused race equity work.

HRI is currently following a safety protocol due to COVID-19. For more information about how this impacts HRI staff, please click here.

Case Manager Responsibilities

Case Management: Crime Victims Program (40%)

· Conduct psychosocial intakes and social services needs evaluations for new cases represented by HRI.

· Regularly assess client needs and build appropriate case management plan and goals alongside client.

· Utilize crisis guidelines to evaluate level of risk and provide crisis intervention and support as needed.

· Connect clients to community resources and facilitate referrals to community partners on behalf of clients. Provide direct advocacy on behalf of the client to ensure timely service to address the area of need.

· Proactively manage caseload through regular follow up calls and check-ins while evaluating progress of case management goals.

· Complete all required documentation of services in a timely manner; maintain and keep all client files current and confidential.

· Provide direct client aid (financial assistance, food drives, grocery cards, toiletries)

· Manage in-house programs designed to support Crime Victims Program clients and support group program development as needed.

Administrative responsibilities (30%)

· Research, implement, and attend trainings related to best practices and ensure services provided to clients are culturally responsive, survivor-centered, and trauma-informed.

· Continuously update guides and policies related to case management.

· Track case management services, aid, referrals and write case notes on HRI case management software.

· Keep financial records up-to-date.

· Supervise Social Service interns working with Crime Victims Program clients.

Community Outreach (15%)

· Maintain relationships with community service providers and organizations to facilitate referrals and coordination of services for clients.

· Coordinate and maintain communication with organizations that provide in-house services or programs for HRI clients. Cultivate new partnerships with community agencies for in-house services as needed.

· Work alongside Social Service Department to grow existing community partners through community outreach and agency trainings in the DFW area.

· Grow existing partners for in-kind donations and referrals alongside Social Service staff.

Other responsibilities (15%)

· Collaborate with HRI’s Legal Department, volunteers, pro bono attorneys, counselors, and other social service providers regarding clients’ cases.

· Serve on organizational committees to support organizational policy and decision-making.

· Collaborate with other departments for various projects and events.


Essential Job Qualifications:

· Bachelor’s degree or higher in field related to social services.

· Spanish language fluency is required (fluency will be tested).

· 1-3 years of previous experience in a setting that serves individuals recovering from trauma such as domestic violence, crime, and/or family violence.

· Organized, flexible, able to multi-task, and ability to manage a high case load with time-management skills.

· Ability to work independently and as part of a team, either in group settings or cross-collaboratively.

· Strong inter-personal skills, including both verbal and nonverbal communication, the ability to handle conflict, and empathy.

· Strong public speaking skills

· Ability to maintain strict confidentiality and willingness to sign a confidentiality agreement.

· Proficiency using Microsoft Office suite products and willingness to learn and use cloud-based case management software and other software as necessary.

· Provide support and contribute to a working environment in which all individuals are respected regardless of their individual differences.

· Passion for immigrant rights and helping individuals and families recover from trauma.

· Committed to equity, racial justice, authentic communications, standing up for impacted communities, and continual learning.

· Commitment to DEI values of the organization.

· Provide support and contribute to a working environment in which all individuals are respected regardless of their individual differences.

· Commitment to HRI’s mission.

Preferred Job Qualifications:


· Experience working with immigrant and refugee populations in a nonprofit setting. Intern and volunteer experience will be taken into consideration.

o Intern and volunteer experience will be taken into consideration

· Experience creating or executing programs, events, or partnerships.

Salary and Benefits

This position is a full-time exempt position. Salary range is $53,550-$57,700 commensurate with experience and in accordance with HRI’s salary scale. Benefits include employer paid health care, 17 days of paid time off, and other benefits.

Physical Demands

· Able to work on a computer, including sitting at a desk, for extended periods of time.

· Able to read a computer screen. Manual dexterity to operate a keyboard.

· Able to speak clearly on the phone and in person.

· Able to occasionally lift light to moderately heavy objects.

· Hours in the office are standard but may require additional evening and weekend hours at various times due to agency programming events and client related matters.

Application Instructions

To apply, please send a cover letter, resume, and three professional references in PDF format to Sierra Houck at Please send your email with the subject line: Social Services Case Manager.

Human Rights Initiative of North Texas is an Equal Employment Opportunity employer and does not discriminate on the basis of race, ethnicity, national origin, religion, socioeconomic status, sex, sexual orientation, gender identity and expression, age, disability, marital status, or veteran status. Candidates from diverse backgrounds are strongly encouraged to apply.

We are a fair chance employer. A background check will be conducted prior to finalizing an offer of employment.

Applications will be reviewed on a rolling basis. No phone calls will be accepted.


Advocacy Program Internships are now closed.

Legal Fellowships

HRI is not presently accepting legal fellowships.

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